Common symptoms
- Light comes on but the drive does not appear
- Asks to be formatted or shows RAW
- Clicking or no spinning after a drop
- Drive disconnects repeatedly
Situations we can often help with
- Failed USB bridge board
- Drop damage
- Corrupted file system from unsafe removal
- Accidental formatting
What to do right now
Important
- Do not keep reconnecting a clicking drive
- Never click 'Format disk' when Windows asks
- Do not try another cable repeatedly on a noisy drive
- Keep the original enclosure – some drives use hardware encryption tied to it
Our diagnosis and recovery process
- Contact usCall or WhatsApp us and describe what happened. Stop using the device.
- Submit the deviceBring the device to us in Coimbatore or send it safely by courier.
- Free diagnosisWe examine the device and identify the fault and recoverable data.
- Quote & approvalYou receive a clear quote. Work begins only after you approve.
- RecoveryData is recovered using safe, read-only methods wherever possible.
- Verify & deliverYou check the recovered files, then we deliver them on new media.
Honest limitations
Some external drives encrypt data on the USB board. If the board is badly damaged, recovery becomes more complex and may not be possible in every case.
Questions about this service
My external drive fell down. What should I do?
Do not power it again. A drop often damages the read heads, and running it can scratch the platters. Contact us for a diagnosis.
Windows says 'You need to format the disk'. Should I?
No. Formatting can make recovery harder. Cancel the message and contact us.